Privacypolicy.

We collect information in three main ways:

• Information you provide: your name, company, email address, phone number, service interests and message when you submit an enquiry or contact us directly.
• Website and campaign information: pages viewed, browser and device information, approximate location, IP address, referring page, campaign parameters and events such as starting or submitting the contact form.
• AI assistant messages: the questions and conversation context you choose to send through the AI Solutions assistant.

The Site does not collect payment card details, billing addresses or shipping information, and it does not provide an online checkout.

• Respond to enquiries and discuss potential or active work.
• Deliver requested services and maintain client relationships.
• Operate, secure, troubleshoot and improve the Site.
• Understand which content and campaigns are useful.
• Measure advertising performance and prevent duplicate conversion reporting.
• Meet legal obligations and protect Oga, our clients and Site visitors.

Oga Creative does not sell personal information. We do not use information submitted through the contact form or AI assistant to send unrelated marketing without an appropriate basis.

Depending on the production configuration, the Site may use Vercel Analytics and Speed Insights, Google Analytics, Ahrefs Web Analytics and the Meta Pixel. These services help us understand website performance, visits, campaign attribution and completed enquiries. A successful enquiry may also be reported to Meta through its Conversions API so browser and server events can be deduplicated.

The Site stores your theme preference in local storage. Campaign parameters such as UTM values and a Meta click identifier may be held in session storage until the browser session ends. Analytics and advertising providers may use cookies or similar identifiers under their own policies.

You can restrict cookies in your browser, use the Google Analytics opt-out tool and manage advertising preferences through Meta Ad Preferences. Some measurements may still operate without cookies or use privacy-preserving aggregate data.

Messages sent to the AI Solutions assistant are processed through Vercel AI Gateway and the model provider configured for the Site so a response can be generated. Oga does not provide persistent chat history on the Site; the visible conversation is held in your browser and clears when the page reloads.

Do not enter confidential, commercially sensitive, health, financial or other special-category information into the assistant. AI responses can be incomplete or incorrect and are provided for general information, not professional advice.

We disclose information only where reasonably necessary to run the Site and respond to you. Providers may include Vercel for hosting and performance measurement, Resend and email providers for enquiries, Google and Meta for analytics or advertising, Ahrefs for web analytics, and AI model providers when the assistant is used. Some providers process information outside Australia under their own privacy and security terms.

We may also disclose information where required by law, to respond to a lawful request, or to protect legal rights, safety and the integrity of the Site.

Enquiry information is retained only for as long as it is needed to respond, maintain business records, deliver services, resolve disputes and meet legal obligations. Analytics and advertising providers apply their own retention settings. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.

You may ask to access, correct or delete personal information we hold about you, or object to certain uses where applicable. We may need to verify your identity and may retain information where required by law. You can also unsubscribe using the link in any marketing email you receive from us.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@ogacreative.com.au or by mail using the details below:

540 Young Street, Albury, NSW, 2640, Australia